BoxyMo - Payments and Finance

Changing preferred payment dates

You can select your preferred payment date when purchasing your policy and setting up your finance agreement.

A payment will be collected from your bank account within 10 days of your loan being authorised. The next and all future payments will be collected on your selected date.

If your chosen date falls on a weekend or bank holiday it will be collected on the next working day after it was due e.g. Payment Date: Saturday 15th, Scheduled Collection Date: Monday 17th.

It may take up to three working days for your payment to be processed.

If you wish to change your preferred payment date, please contact us.

Find payment dates and payment schedules

When you purchase a policy from BoxyMo and you choose to pay by direct debit you can choose your preferred payment date for payments to be withdrawn from your bank account.

A payment schedule will be posted to you once the direct debit has been successfully setup. If you do not receive a copy of this schedule you will have to contact us.

How to pay arrears

If you miss a monthly payment, you will have to contact us to clear any arrears on your account. We are open Monday – Friday 09:00-17:00. Alternatively, you can contact Close Brothers Premium Finance on 0333 321 8568 quoting your customer reference number. However, don't leave it too late to pay arrears as we could cancel your cover if you don't pay on time.

How to pay for your insurance

You have two payment options available to pay for your insurance policy:

Payment in full by Credit/Debit card
Spread the cost over 9 monthly instalments (subject to a certain criteria)

If you choose to save money now and spread your payments over the year, an initial payment (deposit) is required by credit or debit card to start the policy, followed by equal monthly instalments from your bank account. An interest rate will be applied; therefore, this option may cost a little extra, but it can be a lot more convenient.

We're sure you've saved money already by choosing BoxyMo.co.uk. And you can save even more by avoiding phone and admin charges and making your payment securely through our website.

REGULATIONS ARE CHANGING!

As of 27th July 2018, when you apply for finance, a creditworthiness assessment will be performed by the finance company. If you do not meet the affordability criteria, you will have to find an alternative way to pay for your insurance premium. Close Brothers Premium Finance will write to you with their decision, alternatively if your loan is authorised, you will receive confirmation and your payment schedule via email.

How to set up your direct debit

Our direct debit scheme is administered by Close Brothers Premium Finance, Wimbledon Bridge House 1 Hartfield Road London SW19 3RU.

When purchasing your quotation, you will be asked to provide your bank details and give authorisation for us to pass them on to the finance company for the purposes of arranging your finance agreement. Once they have received your details, your loan agreement will be set up, however, they will only begin to collect payments once your loan is authorised.

If you chose to pay via a third-party bank account we will require a written direct debit instruction (DDI) before we can set up your loan, this will be posted to you within 7 days. The bank account holder will be required to complete this document and return it to our office. Any delays could result in your policy being cancelled, please contact us if you have any concerns.

Late Payments

If you don't pay on time, we don't cancel your policy immediately. We like to give you the opportunity to correct this.

Don't wait too long as failure to pay will ultimately result in cancellation of your policy and you could be liable for further costs.

Upon cancellation, you will need to declare that you will return all copies of the Certificate of Motor Insurance relating to your policy within seven days.

Paying with someone else's credit card

You can pay for your insurance policy using someone else's credit or debit card. Result! However, they must be available to give us authorisation before the transaction can be completed. We can accept Visa Credit, Visa Debit, Mastercard and Maestro cards. They must also be issued from a Bank or Building Society based in Northern Ireland or the UK.

You can make your payment online as it's safe and secure. You can also avoid telephone and administration costs by purchasing via our website. Bonus!

Refunds

We will not issue a refund if there has been an at-fault claim on your policy.
We will not issue a refund if you have used all your policy miles.
Refunds will be credited to the payment method you provided and can take up to 45 working days to be processed.
If you are paying by direct debit, any refund will be deducted from the remaining balance due to the Finance provider as soon as reasonably possible.
Once this payment has been made, any remaining balance will be refunded to you.
Please refer to the Policy Document and Terms of Business for the full cancellation conditions.
To complete a cancellation request, we will require your Certificate of Motor Insurance returned to our office along with a hand signed instruction to cancel.

Please view our Terms of Business for more details.

View or change bank or payment card details

To keep your payment details secure, you will be unable to view or amend your bank details from your online portal. If you wish to change any details relating to your direct debit you will have to contact us.

When we take credit card payments

If you chose to pay your insurance policy using a credit or debit card, whether it be the full premium or your deposit on direct debit, we take the payment as soon as you press the 'Buy' or ‘Pay Now’ button. It may take 3-5 working days for the money to clear from your account.

When we take direct debit payments

You can choose your preferred payment date when you buy your insurance online. You start your cover with an initial deposit by credit or debit card. We'll then set up your monthly direct debit for the payment date you've requested.

Once your loan has been authorised, a payment will be collected from your bank account within 10 days, the next and any future payments will be collected on your selected payment date. It may take 3-5 working days for the money to leave your bank account.

Our direct debit scheme is administered by Close Brothers Premium Finance, Wimbledon Bridge House 1 Hartfield Road London SW19 3RU. You will be required to give authorisation for us to pass your details on to them for the purposes of arranging your finance agreement.