Any complaint is a serious matter.
It is our intention to provide you with a high level of customer service at all times. If there are occasions where we do not meet these standards, either contact a member of staff by writing to Boxymo.co.uk The Complaints Department, 66 Railway Road, Coleraine, BT52 1PG.
Whether you contact us verbally or in writing we will acknowledge your complaint in writing within 5 working days, advising you of who is dealing with the matter and further details regarding our complaints procedure. We aim to resolve any complaints within 20 working days. A copy of our full complaints procedure is available at any time upon request.
If the complaint is dissatisfied with the handling or the outcome of the complaint, the complainant may contact the Financial Ombudsman Service, without prejudice to your right to take legal proceedings, at South Quay Plaza, 183 Marsh Wall, London E14 9SR, Tel: 0300 1239 123. www.financial-ombudsman.org.uk.
