Any complaint is a serious matter.

It is our intention to provide you with a high level of customer service at all times. If there are occasions where we do not meet these standards, either contact a member of staff by writing to Boxymo.co.uk The Complaints Department, 66 Railway Road, Coleraine, BT52 1PG.

Whether you contact us verbally or in writing we will acknowledge your complaint in writing within 5 working days, advising you of who is dealing with the matter and further details regarding our complaints procedure. We aim to resolve any complaints within 20 working days. A copy of our full complaints procedure is available at any time upon request.

If the complaint is dissatisfied with the handling or the outcome of the complaint, the complainant may contact the Financial Ombudsman Service, without prejudice to your right to take legal proceedings, at South Quay Plaza, 183 Marsh Wall, London E14 9SR, Tel: 0300 1239 123. www.financial-ombudsman.org.uk.



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Any complaint is a serious matter.

We aim to provide the highest levels of customer service, and take all complaints seriously. If you wish to make a complaint, please contact us.

Policy Complaints

If your complaint is in relation to any aspect of your car insurance policy you can write to us at Boxymo.co.uk, Complaints Department, 66 Railway Road, Coleraine, BT52 1PG.



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About BoxyMo


BoxyMo.co.uk is Ireland's first telematics dedicated insurer. This new concept is simple, we fit a telematics device, known as “BoxyMo” to your car. BoxyMo will then tell us how you drive and how far you drive. In addition to this “BoxyMo” will show you each month how to improve your driving and reduce your insurance costs. read more...


Our Address


  • Address: 66 Railway Road, Coleraine, BT52 1PG, Northern Ireland

  • Opening Hours:




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Boxymo.co.uk is a trading name of MCL InsureTech Ltd. MCL InsureTech Ltd is authorised and regulated by the Financial Conduct Authority of the United Kingdom, registration number 306483. MCL InsureTech Ltd, Registered in Northern Ireland, Company number NI041174. Registered Office, 66 Railway Road, Coleraine, Co Derry, BT52 1PG.